Privacy Policy

Last Updated: 25 July 2026

At Fluxe, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information when you use our website or contact us regarding electrical services.

1. Who We Are

Fluxe is a marketing and referral service that connects customers with independent licensed and insured electrical contractors servicing Melbourne and surrounding areas. We do not perform electrical work ourselves.

2. Information We Collect

We may collect personal information including:

• Full name

• Phone number

• Email address

• Property address

• Details of your enquiry or requested electrical work

• Any information you choose to provide through our contact forms, emails or phone calls

• Website usage information such as IP address, browser type and cookies

3. How We Use Your Information

We use your information to:

• Respond to your enquiry

• Connect you with an appropriate independent electrical contractor

• Arrange quotations or appointments

• Communicate with you regarding your enquiry

• Improve our website and customer service

• Meet legal and regulatory obligations

4. Sharing Your Information

To help arrange the services you request, we may share your information with independent licensed and insured electrical contractors within our network.

We may also disclose information where required by law or to protect our legal rights.

We do not sell your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure. However, no method of transmitting information over the internet or storing electronic data is completely secure.

6. Cookies and Analytics

Our website may use cookies and analytics tools to understand how visitors use our website, improve functionality and enhance the user experience. You can disable cookies through your browser settings, although some features of our website may not function correctly.

7. Marketing Communications

If you provide your contact details, we may occasionally contact you regarding your enquiry or related services. You may opt out of receiving marketing communications at any time by contacting us or using any unsubscribe option provided.

8. Access and Correction

You may request access to the personal information we hold about you or request that inaccurate information be corrected by contacting us using the details below.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details provided on our website.